Mission Laser offers interactive laser tag gaming experiences in Richmond, Virginia, and Charlotte, North Carolina, with a third arena opening soon. At one point, the company had an interest in upgrading its communications systems, both inside and outside the arena. Director of Operations and Sales, Trip Roberts explained that when he was looking for ways to help the team become more efficient, he chose to work with Clear-Com® systems. 

Upgrading its critical communications was certainly a core goal, but so was the ease of use and operation of the devices by the crew, who are often team members unfamiliar with professional-grade communication systems. 

Roberts had worked with Clear-Com in the past and felt that they were the right company to partner with. He opted for the Clear-Com DX210 Digital Wireless System comprised of a two-channel communication base system and lightweight all-in-one WH220 wireless headsets. This system was an instant “upgrade” over the walkie-talkies the staff previously used, offering exceptional sound clarity and interference-free communications with the option of a single or dual-channel intercom system in Mission Laser’s demanding environment. 

The DX210 can run in ISO intercom mode, so that communications can be routed directly to the facility’s indoor and outdoor speakers. This feature is perfect for customer announcements and getting the attention of the large and often distracted crowds.

DX210 base stations and extender antennas are placed in “mission control” mode and integrated seamlessly with Mission Laser’s house audio system. The WH220 headsets are lightweight and comfortable to wear, yet rugged and reliable—an important feature in a fast-paced and physically active business. Plus, they allow staff to keep their hands free for other on-the-job tasks, and most importantly, provide superior sound quality and word recognition, a critical factor in a loud laser tag environment.

“Being able to communicate in a more controlled and coherent way removes a fair amount of stress for our crew, improving overall productivity and fun on the job,” Roberts said. After their shifts, each team member can simply hang up their headsets, set the batteries on chargers, and the equipment is all set for the next shift to start.

“If I’m working in front of the house, I can easily troubleshoot any issues with my team without having to physically go to them,” Roberts explained. “Precise communications are an essential component of our day-to-day business running smoothly. The Clear-Com technology gives our busy staff the freedom and flexibility they need to manage the games, gather customer groups, work more efficiently, and ultimately offer better customer service.”

For more information: 

Clear-Com DX210 Digital Wireless System and WH220 Wireless Headset

Mission Laser